FAQ's

Shopping & Availability

Are you available for in-store shopping?

Yes! You can find us in person at Rubble Rock and Gem, our main storefront and the parent company of The Jade Guys. The store is located at 250 SW Marine Drive in Vancouver, BC, and carries a selection of our jade offerings—especially items listed on the website and related pieces.

If you're looking for bulk rough jade, larger boulders, or wholesale quantities, those are stored off-site and require an appointment. Our jade yard is about 30 minutes away, so please contact us in advance to book a time.

Our current hours are always up-to-date on Google Maps under "Rubble Rock and Gem."

What trade shows do you attend?

We’re proud to be a vendor at the Tucson Gem & Mineral Show, and have also participated in Quartzsite. In the future, we may expand to shows in Denver and even Munich.

The best way to stay updated on which shows we’ll be attending is to check the bottom of our About Us page — we keep our gem show schedule posted there.

Do you offer pickup options for online orders?

Yes! You’re welcome to pick up your online order from our storefront at 250 SW Marine Drive, under Rubble Rock and Gem. Just select the local pickup option during checkout, and we’ll notify you when your order is ready.

Do you ship internationally?

Absolutely. We ship to every country on Earth, and we’re happy to handle any quantity, from small carvings to freight containers of rough jade.

If you run into any issues at checkout—such as an error in the shipping calculator—just contact us. Sometimes the system has hiccups, but we can quickly provide a manual shipping quote.

Do you offer local delivery for large or wholesale orders?

Yes, we can arrange local delivery for large purchases or wholesale orders. Details and conditions can be found in our Shipping Policy, or just get in touch to coordinate logistics.

Jade Sourcing & Ethics

Is your jade sourced ethically?

Yes—as ethically as possible within the framework of legal and responsible mining. Our jade is sourced from four licensed mining claims in northern British Columbia: the King, Kucho, Polar, and Cassiar deposits. These sites operate under legal tenure and in full compliance with BC’s environmental and reclamation regulations.

The mining is conducted by small, specialized teams using heavy equipment to access remote jade seams. This is not high-volume strip mining—it’s niche, targeted extraction that aims to disturb as little of the surrounding environment as possible. Each claim has multiple lenses and seams, giving a wide variety of natural patterns and textures within each deposit.

We specialize in Canadian nephrite jade, and we’re proud to act as distributors for the miners behind it.

Do you offer jade from other countries too?

Yes. While Canadian nephrite is our specialty, we also carry jade from other regions. Much of it has been acquired through international trade, often by trading Canadian jade for foreign material. This allows us to keep prices low, diversify our offerings, and provide a broader educational experience for our customers.

All foreign jade is sourced through long-standing, direct relationships—not mass-market suppliers—and meets our quality standards.

Is your jade dyed or treated?

 No. We do not dye or treat any of our jade—period.

Whether it’s Canadian nephrite or imported jadeite, we sell rough and finished pieces in their natural state, with no chemical stabilization or color enhancement.

When you shop on our website, you can filter jade types and treatments easily—so you always know exactly what you’re buying.

What’s the difference between nephrite and jadeite?

 Nephrite and jadeite are two completely different minerals—both called "jade," but with different chemical structures, hardness, and appearance.

  • All British Columbia jade is nephrite.
  • We also sell jadeite from other countries, which is clearly labeled on our website.

If you’re curious to dive deeper, check out our blog section—we have full articles explaining the difference between nephrite and jadeite, how each is mined, and what collectors and lapidaries should know. Read our blog here.

Selling, Grading & Identifying Jade

Do you purchase jade?

Sometimes—but rarely. Since we’re the official distributors of several major jade mines in British Columbia, we already have literal mountains of material. So while we’re not trying to be rude, if you’re hoping to sell us the one boulder your grandpa left in the shed, it’s likely not something we’re interested in.

Why? Because we can usually source jade cheaper ourselves—straight from the deposit. It’s a bit like trying to sell a pair of Nikes back to the Nike factory. If you're still determined, just know any offer will reflect wholesale value, not sentimental or resale expectations.

Can you help me identify the quality of my jade and tell me what it’s worth?

 Yes—we offer jade appraisal services through our parent company, Rubble Rock and Gem. You can find the full details and pricing on the Appraisals section of that site. We offer both in-person and photo-based evaluations.

Each jade piece is unique, so we assess it based on:

  • Structure (cracks, weathering, workability)
  • Color & translucency
  • Texture and grain
  • Overall aesthetic and usability

Can I consign or sell my jade through you?

No. We do not accept jade on consignment. Everything we sell, we own outright through distribution or direct sourcing.

From a business perspective: If we believe a piece is worth selling, we’ll buy it. If not, we won’t. We don’t engage in maybe-it’ll-sell agreements. It’s either a yes or a no.

How does your jade grading system work?

Our nephrite jade is graded using a tiered scale:
C, B, B+, A, and AA — based on color, translucency, texture, and structural integrity.

Jadeite is typically graded using A, B, or C grade, based on treatment and purity:

  • A Grade: Natural, untreated
  • B Grade: Chemically bleached and polymer-filled
  • C Grade: Dyed

All of our BC jade is nephrite, and never dyed or treated.

We break this down in more detail on our blog, where we explain each tier and what it means for collectors and carvers alike.

What affects the value of jade?

The three biggest factors that determine a jade stone’s value are:

  • Workability:
    Can the stone actually be used? If it’s full of fractures, heavily weathered, or has laminated fibers, it becomes nearly impossible to cut or polish cleanly. A stone that holds together under the saw and wheel is instantly more valuable than one that crumbles.
  • Color:
    Rich, vibrant greens—especially apple green and emerald tones—are the most sought-after. Muted, muddy, or overly dark colors tend to reduce value. That said, there’s also a collector’s market for unique hues like icy white, blue-green, or black jade, depending on rarity.
  • Translucency:
    Stones that allow light to pass through—particularly when paired with good color—are considered higher quality and fetch premium prices. Opaque jade is more common and generally less expensive.

Beyond those core factors, there are secondary traits like weathering, rind thickness, or surface oxidation that can impact appearance and ease of use. You can dive deeper into those in our jade grading blogs.

Why is every jade piece different?

Jade isn’t formed like a crystal—it’s a metamorphic rock, forged under extreme pressure, shifting temperatures, and complex chemistry. It doesn’t grow in neat shapes or predictable layers.

Instead, jade forms in lenses and seams—pockets of dense mineral fibers created when heat and pressure squeeze various elements (like actinolite and tremolite) into an interlocking mass. But the exact recipe of minerals, time, pressure, and surrounding rock changes from one spot to another—even within the same deposit.

This means:

  • One boulder might have dozens of zones with different grain structures, colors, and translucency.
  • Even two pieces cut from the same seam can behave totally differently during carving or polishing.
  • Weathering and exposure over time create surface variation that hides or alters what’s beneath.

Because of all this, jade isn’t valued in a one-size-fits-all way. Each piece has to be judged individually, both for aesthetics and performance. That’s why we offer evaluation services—and why experience matters when grading and pricing real jade.

Can I request hand selection or extra photos before buying?

We do our best to represent items accurately on the site, but we do not provide additional videos or photos for standard listings in order to keep prices low.

However, if you're looking for something specific—like a high-grade boulder or bulk rough that isn’t listed—reach out. We’ve got significantly more in stock than what’s online, and we’re happy to hand-pick options from our storage yard and send photos/videos upon request.

Do you offer a certificate of authenticity?

We can print a certificate, but let’s be real: anyone with Microsoft Word and a printer can do that. If you're looking for something with global credibility, only GIA (Gemological Institute of America) certification will carry serious weight.

That said, we stand behind everything we sell. If we state that a jade piece is natural, untreated, and from British Columbia, and you get it certified and find out otherwise, we will refund it in full.

However, any third-party lab other than GIA will not be accepted, as we’ve seen how easily these can be manipulated. Certification is always at your cost, and we encourage it for peace of mind

Products, Custom Orders & Payments

Do you do custom carvings or jewelry with jade?

Not at this time, but it’s something we plan to offer in the future. Right now, our focus is on rough jade, carvings, and finished pieces from our distribution inventory.

Can I request a specific size or shape of rough jade?

You’re welcome to send us a request—we’ll do our best to find something that matches your needs. That said, jade is a natural material, not a manufactured product, so exact dimensions can’t always be guaranteed.

We do offer pre-cut carving blocks in standard sizes we've produced in the past. However, we do not custom cut rough to order.

Do you offer wholesale pricing or bulk discounts?

Yes, we offer both! For details on how our wholesale pricing and bulk discounts work, check out our dedicated policy pages:
Wholesale Policy | Bulk Discount Policy

Is your rough jade suitable for lapidary use?

Absolutely—any jade we rate as C grade or higher is suitable for lapidary work. Grades D and below are decorative only, and best used for garden or ornamental purposes.

In our system:

  • B+ grade and above is considered Jewelry Grade
  • C grade and above is suitable for carving and basic lapidary
  • D grade and under = display only

What other stones or materials do you sell besides jade?

We carry a wide range of stones and lapidary materials through our sister site: Rubble Rock and Gem

But when it comes to jade, the best selection, pricing, and rough material will always be found right here on The Jade Guys.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, American Express, and even cheques (by discretion) at trade shows.
We also offer payment plan options at checkout through third-party services like After Pay.

For larger purchases or wholesale orders, we may allow manual deposits or payment terms, but this is by request only and typically limited to customers we’ve already worked with.

We are a legally registered business and do charge tax according to the laws in our jurisdiction. Customs and import duties are the responsibility of the buyer and are determined by your country of residence—we don’t have control over that. If you don’t like it, feel free to take it up with your local legislature.

Education & Community

Can you teach me how to work with jade?

Soon—yes. We’re currently working on educational content, including blogs, courses, and an in-depth book dedicated to jade carving.

Through our teaching studio, Rubble Studios, we already offer general lapidary and jewelry-making classes—and jade will soon be a featured subject. Our upcoming book includes what we believe to be the most detailed jade carving section ever published, covering:

  • How jade behaves during grinding, sanding, and polishing
  • The molecular changes that occur at each stage
  • How to optimize your process for different grades and textures

We’re serious about teaching people not just how to carve—but how to understand why jade behaves the way it does. The book will be available through our website, and Rubble Studios will be the home base for future courses.

Can you speak at gem and mineral club events?

Possibly! If you're organizing an event or club night and think our insight would be a fit, reach out and pitch the idea. Availability depends on timing and the topic, but we’re open to sharing knowledge where it fits.